General Conditions and the Contract of Sale


DO NOT book your electrician before you have received the goods. Stock availability and postage delays may cause managing trades difficult. Orders are packed within the time period specified in your shopping cart. Once your package is with Australia Post we are not responsible for the delivery time. Please use the Australia Post calculator to estimate your delivery time. Tracking numbers can be supplied for orders that have exceeded this time period. We do not accept loss or theft of items if Australia Post has informed us that it has been delivered or if a building site was selected as a delivery address.

Returns and Exchanges

Please contact us within 7days of receiving your product should you find it faulty or damaged. We offer a full refund or exchange for any products that are damaged or faulty and returned to us in original condition. We cannot offer a refund for change of mind, it doesn’t suit your project or if Australia Post caused a delay. Due to the nature of online photography, we photograph and describe them through copy as best as possible. Please purchase carefully as we cannot offer refunds, credits or exchanges on these products. If you require further information or photos on a product, we would be happy to supply this to you. Please note that we do not offer rain checks if an item which is discounted, on sale, or out-of-stock at the time of the promotion.

Out of Stock

Sometimes due to the popularity of products we are out of stock and are waiting for our next delivery. Stock will be replenished as soon as possible. Should you wish to be notified when the stock comes in please send us an email. We reserve to right to inform you if we don’t stock and offer an alternative choice or full refund.

Copyright and Trademark retains copyright on all images and product concepts

User Responsibilities

The User is obliged to ensure that their inputs are true, complete, and updated information about any modification. In the event that they become false declarations is provided the loss of the benefits obtained by the services provided. Creative-Cables SpA reserves the right to elide these subjects from their own lists of users, and not accepted after formal invitation self-correction.


Normative References

Pursuant to and for the purposes of Decree Law 22/05/1999, n. 185 "Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts" and the Circular No. 3487 / C 01/06/2000 of the Ministry of Industry having as its object the Legislative Decree n ° 114 of 03.31.1998 "Regulations on the sale of goods through electronic means. E-commerce. " This contract is for the sale of non-food products in the quantity and quality desired by the consumer by selecting electronically on the website

From the moment the consumer access and use the site is subject to membership and agrees to be legally bound by the terms and conditions set forth below including all documents listed.
Please review this document carefully before using the servizi.Il could deter access to the website or use it if you do not wish to accept and comply with these terms and conditions.

Article 1 - Definitions Supplier of goods and services (also known as operator):
Creative-Cables SpA
Lungo Dora P. Colletta n.113/9 - 10153 Torino (TO)
Tax code and VAT number 09813270015
REA TO-1082998

As owner of the website:

User or customer of the site

Article 2 - Nature of goods
The goods and services for sale are those described in the pages of, where the name of the product and any description containing the essential characteristics of the goods, as well as the year actually for sale.
These data are subject to change, periodic updates, for the purpose of further improvement of service for the consumer.

Article 3 - Prices and product availability
Product prices are clearly indicated on the site. The price of the product should be added the cost of shipping where applicable, the amount of which varies depending on the mode of delivery request, in addition to customs duties when due. In the event that the product is not available, you will be informed via e-mail. The price of purchased goods is summarized in the order form when the customer accepts these conditions by selecting electronically and send, even in electronic mode (on-line, by e-mail or fax), the module Order Creative-Cables SpA The customer is obliged to accept these terms and conditions for orders placed by phone, in this case, the customer will receive written confirmation of receipt by e-mail, fax or SMS as shown preference. Prices and availability of products marketed by Creative-Cables SpA through are subject to change without notice.

Article 4 - Contracts entered into purchase by minors
The products may be purchased only by adults. However, if you were to check your purchase by a minor giving false age information, false information or to purchase the item you want and / or to retrieve data, parents are directly responsible for the payment of the purchased subject to the discipline of withdrawal referred to in Article 7 of these terms of sale.

Art.5 -Order/Invoice
Orders are accepted in writing, E-mail, Internet, telephone or fax. The conclusion of the contract is dependent on the execution by the Customer to pay the entire amount with one of the available payment methods. The Invoice may also be issued after delivery of the goods within the time prescribed by law.

Art.6- Delivery of goods
The delivery of goods is made within the time specified in the proposal, to the address indicated by the consumer and by the courier appointed by Creative-Cables SpA. The identification of the goods and the related transfer of ownership takes place at the time of remittance of goods to the Courier. By this act shall be deemed also fulfilled his obligation to deliver the tax on Creative-Cables SpA In order to avoid fraud, the Courier reserves the right to an identity, which shows the coincidence of the data between the order information and the holder of the credit card. For the same purpose it is necessary that the customer provides a telephone number (preferably fixed) that will be used with extreme accuracy, to give more security to the transaction / shipping, as well as the name on the intercom / bell, if any. If at the time of delivery, the recipient is absent, the charge will leave a message / warning to agree with the customer at a different time of delivery or permit the withdrawal of the parcel at the nearest office of the courier. The customer on receipt / collection, is required to verify the integrity and quantity of the goods in the presence of the Distributor upon delivery, and if packing the shipment shows clear signs of tampering or deformation that could indicate that any damage or alteration of the content, the Customer must ACCEPT the package clearly indicating on the delivery receipt (Transport Document or Waybill) conditions that are evident, or if the package did not contain any visual evidence of cracks, ALWAYS accept signing the delivery note with the words "ACCEPTED SUBJECT TO INSPECTION" in order to check the contents of the shipment and make sure the condition of the goods later. In the event that one or more products were not in perfect condition because it was damaged during transport, the customer, after you write on the delivery note "DAMAGED GOODS WITH PACKAGING VISIBLE", within 3 (three) working days must be informed by and Creative-Cables SpA address. Creative-Cables SpA will open a practice of damage and, at his own expense, not later than 30 days from the date of delivery or the alert or replace damaged products, if this is not possible, refund to Customer the amount. In the event that the customer contact Customer Service after the third working day will be entitled Creative-Cables SpA decide to open a practice of corruption involving the replacement of the goods.

Article 7 - Right of Withdrawal
The Creative-Cables SpA Company guarantees the right to withdraw from the purchase contract, referring to the Legislative Decree 22/05/1999, n. 185 "Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts", as amended. The Client may exercise the right of withdrawal no later than 10 working days from the date of receipt of the goods. This right must be exercised by sending a written notice by registered letter with acknowledgment of receipt to: - Creative-Cables SpA, France 30, 10143 Torino (TO), Italy. The communication can be sent, within the same period, very by e-mail addressed to, provided that it is confirmed by registered letter with acknowledgment of receipt within forty-eight (48) hours. The goods must be returned to the operator intact, undisturbed conditions and complete in original packaging, at the expense of the Customer within and no later than 15 days from the communication of the withdrawal. Creative-Cables SpA will re-credit the sums paid (including expenses for the first shipment in case of withdrawal from the order total) within a maximum of 30 days from the date on which it reached to the attention of the right of withdrawal by the customer but not before receipt of the shipment back and checked the status of the property subject to withdrawal. The costs and risks associated with product returns will be borne by the buyer. It should be noted that the legislation provides that the right of withdrawal is exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, then, can NOT be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of goods made to specifications such as cable cutting or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly. We also note that, in cases of premium transactions (the so-called promotions), in which the purchase of an asset is combined with another product that is sold at a nominal price or even given away, the right of withdrawal will be legitimately exercised the return of both goods to be purchased, given the constraint dell'accessorietà good sales over the first.

Art.8 - Guarantees Creative Cables Srl
a) In the event that one or more products were not meeting required, Creative-Cables SpA undertakes to replace them with a new supply or, if this is not possible, to repay the amount, not later than 30 days from delivery date and upon being informed, to be done within 3 working days, from the customer to our Customer Service. Products must be returned to inaccurate Creative-Cables SpA at the expense of the same within 15 days from delivery, and in any case after agreements with the Customer to the arrangements for its withdrawal by Courier charge. The same must be returned intact, undisturbed conditions and complete the original packaging and placed in their original packaging, or in any case in suitable packaging to allow for safe shipping. Creative-Cables SpA reserves the right to replace, at its own expense, the products inaccurate or refund the amount only and exclusively after returning to the location and control of the same. c) Reporting / Replace defective products: In the case of items that are deemed defective, the customer must, within 20 days from the date of receipt of the order, communicate via e-mail at Creative-Cables SpA, so you can immediately identify any problems and find a solution.

Art.9 - User Responsibility

a) Creative-Cables SpA assumes no responsibility for any damages resulting from use or incorrect use of the service provided by In no event shall Creative-Cables SpA, its representatives and its employees, be liable to the User or anyone else.

b) Creative-Cables SpA assumes no responsibility for errors or omissions within or any other website which you may reference or link.

c) Creative-Cables SpA l Ltd does not warrant that the service will meet your needs.

d) Creative-Cables SpA reserves the right to continuously update the website that can be done at any time. The Information may contain inaccuracies or errors of any kind of typing.

e) Creative-Cables SpA does not warrant that the services provided by will be provided without interruption, this will be set out in advance except for reasons beyond the control of Creative Cables Srl

f) Creative-Cables SpA is the sole responsibility to evaluate the accuracy, completeness and usefulness of what has been provided through the website

g) Creative-Cables SpA Ltd disclaims all liability to you or any third party for any indirect, incidental, consequential, punitive or exemplary (including, without limitation, loss of profits, revenues, business opportunities) emerged from or in connection with a product or service provided by Creative-Cables SpA, or the use or inability to use the same.

h) Creative-Cables SpA assumes no responsibility for problems caused due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, to implement in the time agreed in the contract. Creative-Cables SpA Ltd shall not be liable to any party for any damages, losses and costs incurred as a result of failure to execute the contract for the reasons mentioned above, having the customer shall only be entitled to a refund of the price paid.

i) Without prejudice to the case of fraud or gross negligence of Creative-Cables SpA, is now agreed that, if found responsible for the same in any way to the Client, including the case of non-compliance, in whole or in part, the obligations of the Creative-Cables SpA against the Customer as a result of the execution of an order, the liability of the Creative-Cables SpA shall not be higher than the price of the Products purchased by Customer and for which the dispute arose.

Art.10 - User Responsibilities
The User is obliged to ensure that their inputs are true, complete, and updated information about any modification. In the event that they become false declarations is provided the loss of the benefits obtained by the services provided. The Creative-Cables SpA reserves the right to elide these subjects from their own lists of users, and not accepted after formal invitation self-correction.

Art.11 - Copyright and Trade Mark
Given that in the pages of do not intend to voluntarily reproduce any copyrighted material or in violation of the law; Having said that for any original material and protected published on is the source in case you encounter a violation of copyrighted material, no matter what the subject of the same holder is required to notify the Staff (via e-mail to, immediately to investigate and resolve, a condition found, removing such content. It should be noted that each product or product name and description of every name and description, company, organization, personal names, trademarks, logos mentioned on this site are trademarks or processed of their respective owners and may be protected by patents and / or copyrights granted or registered by the authorities. We declare that all the very content of the site, such as text, files, tables, information contained within the pages of the site, graphics, HTML, logos, button icons, images, graphics, songs audio-video compilation (meaning the collection, arrangement and assembly), all software, source code, application projects, formulas, algorithms, databases, etc., used in the site are considered the exclusive property of Creative-Cables SpA or its content suppliers and products and are protected by national law (Law 663/1941 and subsequent amendments) U.S. and international copyright, patents and those related to intellectual property and / or industrial use; You may not modify, copy, distribute, transmit, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from this web site even in the absence of purpose profit. Will be particularly monitored misuse of images, photos, banners, originally developed by Creative-Cables SpA in your "photo lab" and "Studio Picture". Any authorization must be requested in writing by email and may only be considered with a specific consent of the directors of Creative-Cables SpA, has been received. Silence does not give rise to any authorization. Any use other than that provided by these "Terms and Conditions of Contract Creative-Cables SpA of" including reduction, modification, distribution, transmission, reproduction, display or performance of the content this website is prohibited and any unauthorized use of the resources on is a violation of copyright, unless a serious offense, and expose the responsible for the legal consequences of the art. 171, 171-bis, 171-ter, 174-bis and 174-ter of Law 633/1941 and subsequent amendments.

Art.13 - Jurisdiction
This agreement shall be governed by the rules of the legal system of the Italian Republic. For any disputes related to this contract is unconditionally by the court of Turin.